Company IBM
Website www.ibm.com
Eligibility BE/BTech/UG/PG/Diploma
Experience 0 – 2 yrs
Location Hyderabad
Job Role Entry Level
JOB SUMMARY:
Company Profile :
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Job Description:
1. Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis
7. Ability to meet a set of defined account agent productivity measurements
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis
7. Ability to meet a set of defined account agent productivity measurements
Mandatory Skills:
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills
6. Excellent customer service orientation
7. Neutral accent
8. Desired Skills
9. Ability to identify basic hardware parts and aware of basic hardware concepts
10. User level familiarity with at least one e-mail client – Outlook, Notes etc
11. Skilled in commercially standard software applications and major desktop operating systems
12. Awareness of basic networking concepts and technologies
13. Questioning skills /probing skills, as relevant to the issue and level of the caller
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills
6. Excellent customer service orientation
7. Neutral accent
8. Desired Skills
9. Ability to identify basic hardware parts and aware of basic hardware concepts
10. User level familiarity with at least one e-mail client – Outlook, Notes etc
11. Skilled in commercially standard software applications and major desktop operating systems
12. Awareness of basic networking concepts and technologies
13. Questioning skills /probing skills, as relevant to the issue and level of the caller
Additional Information:
1. Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will be 24×7 in nature and can vary depending on geographies supported.
2. Candidate should not have any backlogs in order to qualify for the test and interview process
2. Candidate should not have any backlogs in order to qualify for the test and interview process
Recruitment Process:
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents Required: Two copies of resume, one passport size photograph
Date: 02nd July 2014
Time: 9 AM to 12.30 PM
Walk in Venue:
Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 & 39, Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist., Hyderabad. Pin Code: 501301
Survey. No. 23 & 39, Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist., Hyderabad. Pin Code: 501301
$$$ There are no registration charges $$$
Note: Please carry two resumes and photographs
Note: Kindly refer this job to your friends.
Manna Results provides you all exam Results and Update from variours websites. The name Cseupdater is now changed to Manna Results for better view and better Results for all viewers
ConversionConversion EmoticonEmoticon