(Freshers) “IBM” Off-Campus Drive: Fresher On 25th November 2013 @ Hyderabad
Company IBM India Pvt. Ltd.
Website www.ibm.com
Eligibility B.Tech,M.Tech,MCA & MBA – 2013 & 2012 candidates
Experience Freshers
Location Hyderabad
Job Role Fresher
JOB SUMMARY:
Comapny profile :
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Job Description :
1. Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
Desired Skills :
1. Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client – Outlook, Notes etc…
3. Skilled in commercially standard software applications and major desktop operating systems..
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller.
2. User level familiarity with at least one e-mail client – Outlook, Notes etc…
3. Skilled in commercially standard software applications and major desktop operating systems..
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller.
Eligibility Criterion:
1. Any Bachelor’s Degree – B.Tech,M.Tech,MCA & MBA – 2013 & 2012 candidates
2. Fluency In Communications Skills (both spoken and written) / soft skills
2. Fluency In Communications Skills (both spoken and written) / soft skills
Additional Information:
1. Working in shifts is a mandate.
2. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
3. Shifts will 24×7 in nature and can vary depending on geographies supported.
2. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
3. Shifts will 24×7 in nature and can vary depending on geographies supported.
Percentage: 55 % or 5.5 CGPA ( Aggregate )
Percentage aggregate considered only for the highest degree pursued
Must not have any backlog at the time of IBM recruitment process.
Selection Process:
1. Group Discussion
2. Technical Interviews
3. V& A Test
2. Technical Interviews
3. V& A Test
Date Of Interviews: 25th November 2013 (Monday).
Reporting Time: 8.30am
Student’s are instructed to Register in the following website
www.sphoorthyengg.com Last Date to register 23-11-2013 (Saturday)
NO REGISTRATION FEE
Spot Registrations are also available
*Selection of the candidates is at the sole discretion of HR Recruitment Team
Please ensure to carry the below mentioned documents for registration: (Mandatory)
1. Candidate profile – 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
Wear in formal dress only
***Without which you are not allowed into the campus recruitment process***
Venue:
Sphoorthy Engineering College,
Nadergul Village, Near Vanasthalipuram,
Sagar Road, Saroornagar Mandal,
Hyderabad. Pincode: 501510.
Tel. No. 08415 201137, 201138
Fax : 08415 201136 (M) 9963111840,9392119392,9392118884.
Bus Route No: 277 N (Koti – Nadergul)
Nadergul Village, Near Vanasthalipuram,
Sagar Road, Saroornagar Mandal,
Hyderabad. Pincode: 501510.
Tel. No. 08415 201137, 201138
Fax : 08415 201136 (M) 9963111840,9392119392,9392118884.
Bus Route No: 277 N (Koti – Nadergul)
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